We are confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority.
Then, we will provide instruction on where to return your item(s). You must return the product(s) within 10 days of receipt for refund. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund to be issued.
Refunds are made in the amount you paid for the products(exclude shipping fees we sent you) and may take up to seven business days to process after we receive the returned goods. During the 14 days warranty period we will repair any problem that we can you might have with the product that we can, or replace the item.
Kindly include when you contact us the below information. This will expedite the processing of your return.
Information To Provide:
- Your full name and the date the order was placed and received
- A list of the product(s) to be fixed or refunded
- The reason for the return of the products
Delivery is guaranteed! If your shipment is lost or seized we will reship once at our expense.
The payment methods that we accept are Western Union, Moneygram and Bank Wire Transfer.
Your purchases will be sent directly by courier from Hong Kong to your doorstep. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress of your purchase.
- Please allow 3-5 working days for delivery of your order.
- Please make sure you enter the correct shipping address and contact number.
- We are not responsible for reshipment if you provided us with an incorrect address.
- We are not responsible for any import tax charged on your package.